Cancellation & Refund Policy

At ACI Agro Solutions, we value our customers and strive to provide pure, premium ayurvedic and herbal products. Please read our cancellation and refund guidelines carefully.

1. ORDER CANCELLATION

You can cancel your order before it has been dispatched from our warehouse. To cancel an order, navigate to your Orders section or contact our customer support team immediately with your Order ID.

Once an order has been shipped, it cannot be cancelled directly. In such cases, you may refuse delivery or request a return upon receiving the package subject to our return terms.

2. DAMAGED OR INCORRECT PRODUCTS

If you receive a package that is damaged, defective, or contains the wrong product, please notify us within 48 hours of delivery along with photographic or video proof of the outer box and the product.

3. REFUND PROCESS

Once your returned item or cancellation request is approved:

• Prepaid Orders: The refund will be credited back to your original payment method (Credit/Debit Card, UPI, Net Banking) within 5-7 business days.
• Cash on Delivery (COD) Orders: Refunds will be processed via direct Bank Transfer / UPI upon receiving your bank details.

4. NON-RETURNABLE ITEMS

Due to hygiene and healthcare safety standards, opened bottles, consumed supplements, or products with broken seals cannot be returned unless verified to be defective.